Senior Program Operations & Data Coordinator

Location: Remote (Applicant should reside a reasonable commuting distance from Boston and available for in person meetings and events as required.)
Reports to: Chief Program Officer
Type: Full Time
Salary Range: [$50,000 – $60,000], commensurate with experience

At Women’s Money Matters, we believe that financial wellness is a fundamental human right. Our mission is to build the financial wellness, confidence, and security of women and girls living on low incomes through a proven model that combines instructional workshops with personal, one-to-one coaching. By investing in women and girls, we aim to break cycles of poverty and empower our participants to take control of their financial futures.

As our organization continues to grow, we are seeking a highly organized, tech-savvy Program Operations & Data Coordinator to support both the operational and data systems behind our programs. This individual will play a key role in ensuring seamless program operations, high-quality participant support, and reliable data systems. This role blends people-centered coordination, strong communication, and Salesforce data management to support both virtual and in-person program delivery.

The ideal candidate blends people-centered program coordination with strong Salesforce skills and excellent communication. They are comfortable with technology, and passionate about helping women overcome barriers to participation and success.

Program Coordination & Participant Support

• Support recruitment and enrollment by conducting outreach to individuals who expressed interest in programs but have not yet enrolled.
• Guide new participants through the program selection and onboarding process.
• Ensure participants have the technology, equipment, and resources needed to fully participate in programs.
• Provide responsive, participant-centered support throughout the program cycle.
• Coordinate materials, meals, and logistics for in-person sessions.
• Prepare graduation packages, certificates, and participant gifts.

Salesforce Program Setup, Data Management & Reporting

• Onboard new programs into Salesforce, setting up cohorts, forms, program structures, and tracking fields.
• Maintain clean, accurate data by performing routine data entry, updates, and quality assurance checks.
• Create and run Salesforce reports and dashboards to support program monitoring, recruitment tracking, and outcomes reporting.
• Work with program leadership to improve data workflows, forms, and reporting tools.

Communication & Workflow Management

• Manage the main Programs email inbox, responding to participant inquiries or assigning tasks to team members.
• Review and triage emails submitted through the website requiring Programs Team follow-up.
• Maintain communication workflows using templates, automated processes, and Salesforce tools.

Partnership & Sponsorship Support

• Assist in tracking partner sponsorship commitments, participant placements, deliverables, and outcomes in Salesforce.
• Support preparation of documentation and invoices related to program sponsorships.
• Collaborate with internal teams to ensure accurate and timely reporting to partners and sponsors.

Required:

• 1–3 years of experience in program coordination, operations, CRM management, or related roles.
• Strong proficiency with Salesforce, including creating reports, dashboards, managing contacts, and performing data quality checks.
• Excellent organizational and project management skills with strong attention to detail.
• Professional written and verbal communication skills.
• Comfort with technology and willingness to troubleshoot tech needs.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Commitment to equity and supporting women from diverse backgrounds.

Preferred:

• Experience administering or supporting nonprofit Salesforce environments.
• Ability to speak Spanish

This role offers the opportunity to make a direct impact in the lives of women and girls in Worcester and Central Massachusetts. You’ll be part of a passionate, growing organization where your efforts help expand access to financial wellness, build lasting community partnerships, and strengthen programs that create real opportunity for the communities we serve.

We are a small, collaborative team that values trust, learning, and innovation. As a staff member, you’ll have the opportunity to contribute to meaningful work while shaping internal systems and helping us grow sustainably. We offer:

• Flexible, remote work environment
• Generous paid time off and holidays
• Health, dental, and vision benefits
• Professional development opportunities

To apply, please click on the link to answer the qualifying questions and upload your cover letter and resume: https://womensmoneymatters.tfaforms.net/5167587